FAQ

How long until my order ships?

Our currently estimated processing time is 3-7 business days unless otherwise stated in your confirmation email. If your order includes a Pre Order items the entire order will take will be send out 

Can I cancel my order?

If you would like to cancel your order, please contact us within 24hours from placing an order. If your order has not been processed we would gladly cancel your order for you. After 24 hours, orders won't be canceled or refunded.

Can I return my order?

Due to the nature of our items we do not accept returns or refunds. If you are unhappy with your order please send us and email to support@craftsbythaowie.com

Can I change the address on my order?

Please double check your shipping address prior to placing an order. If an order gets returned to us due to incorrect address, the customer is responsible for shipping charges.

Lost/stolen/undelivered/damaged packages:

All orders are packed inside a cellophane bag and a rigid envelop to ensure the packages to arrive to you undamaged. In the very rare event that your package is lost, stolen or undeliverable as addressed, we cannot be held responsible.

Shipping:

USA ORDERS -
USA orders are shipped via USPS and have an estimated delivery of 3-8 BUSINESS days (after processing period) depending on where you are located in the USA. Please note this does NOT include weekends or holidays.
All domestic orders come standard with tracking that updates within 24-48 hours of shipment. The Estimated Delivery date on your tracking is an estimate, not a guaranteed date.
Once an item is marked 'shipped' it is then in the hands of the USPS, and out of our control. In regards to tracking or lost packages you can take the tracking number to your local post office and they can further assist you on the retrieval of your order. It is no longer our responsibilities after your items has been shipped out.

INTERNATIONAL ORDERS -
International orders are shipped via USPS and have an estimated delivery of 7-10 BUSINESS days (after processing period). Please note this does NOT include weekends or holidays. Shipping can take anywhere from 1-4 weeks. Please take processing time into consideration when placing an order. 
All international orders come standard with tracking that updates within 24-48 hours of shipment. The Estimated Delivery date on your tracking is an estimate, not a guaranteed date.

Once an item is marked 'shipped' it is then in the hands of the USPS, and out of my control. In regards to tracking or lost package you can take the tracking to your local post office and they can further assist you on the retrieval of your order. It is no longer our responsibilities for your items after your order has been shipped out.

Customer is responsible for any customs fees, tariffs, duties or taxes that may be assessed upon entry to the respective countries.